Terms & Conditions

Bookings and Payment

Our Website explains how to place an order with us for Online Analysis Services, Styling services and Instant Download Services.

For any Services which require an appointment, there will generally be 10 business days between the time of the booking the service and the appointment itself, and we are unable to guarantee any given appointment time before confirmation.
At the time you place an order, you must select the option to receive email communications from us. If you fail to select this option, you will not receive the confirmation emails required to progress with the services you have ordered. If you do not receive a confirmation email within 24 hours of placing your order, please contact us at rachel@colourlabstylist.com.au for support.

At the time you place an order with us, you must give authority for payment. We may take payment from you at any time between you placing the order and us accepting your order. By submitting an order with us through our Website, you confirm that the payment details provided are valid and correct.

Once we have received payment and you have accepted these Terms your booking will be confirmed and you will have entered a binding agreement with us to purchase the relevant Services and, if your booking includes an appointment, to attend the appointment. We will send you a confirmation email which will include all relevant information in relation to the purchase and/ or appointment booking.

If we are unable to supply you with Services, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Services, we will refund you the full amount as soon as possible.

If you have already arranged an appointment with us but would like to make changes to it, please contact us as soon as possible and we will let you know if it can be accommodated. If we feel it is not possible to make the requested change, you may want to consider your other options as set out below in the rescheduling and cancellation section.

In certain circumstances, we may make minor changes to our Services after your booking has been arranged and accepted by us, either because it is required by law or because we consider the change to be a reasonable minor change and that overall, the change will not have a material or otherwise significant impact on the services supplied.

If we need or wish to make a more substantial change to your booking, we will notify you of the change and when it will take effect. If you do not agree to the proposed change then as long as it is a major change and you have not yet received the services you may cancel your booking with us and we will refund you for any services which you have paid for but not received. 

Delivery of services

Results for services you have purchased will be emailed to you within the time frame specified on the product page, subject to you submitting the required information. Colour Lab Stylist shall not be responsible for any failure to deliver products on time or at all to the fullest extent permitted by law if such failure results from an event beyond its reasonable control. An event beyond its reasonable control would include but is not limited to war, rebellion, labour strike, natural disaster such as an earthquake or an endemic or pandemic such as COVID-19. In such circumstances we shall use reasonable endeavours to deliver the product to you once the event no longer prevents us from doing so.

Refund Policy

At Colour Lab Stylist, we strive to ensure your complete satisfaction with our services. However, please note that refunds can only be issued prior to submitting your questionnaire. To ensure accurate analysis and styling, it's crucial to submit high-quality photos and answer the questionnaire thoughtfully. Failure to provide the required information may result in additional requests for photos or information to complete the services accurately.

Once you have received your personalised colour analysis or styling services, refunds cannot be issued except in accordance with the Australian Consumer Law. We are committed to providing you with the most accurate and comprehensive service possible, and your cooperation in providing necessary information is greatly appreciated.

If you have any questions or concerns about our refund policy, please feel free to contact us at  rachel@colourlabstylist.com.au.

Thank you for choosing Colour Lab Stylist for your colour analysis and styling needs.

Rescheduling and cancellation

In the event we need to reschedule your consultation call for Styling Services, we will notify you with as much as notice as possible prior to your call and we will use best endeavours to reschedule your call at the next available mutually suitable time. 

If you fail to attend your consultation call a first time without at least 48 hours notice, we will use best endeavours to reschedule your call within a reasonable time frame. 

If you fail to attend your consultation call a second time without at least 48 hours notice, you will be charged an administration fee of $60 to reschedule your call. We will use best endeavours to reschedule your call within a reasonable time frame.

If you wish to cancel your styling service, you must do so within 24 hours of your consultation call. Upon cancellation, you will be refunded your full payment, less any booking fees incurred by Colour Lab Stylist.

Shoppable links

Your styling guide includes shoppable links to the recommended items. The shoppable links are valid at the time of publication but Colour Lab Stylist does not guarantee their accessibility thereafter. Whilst we do our best to ensure the quality of the items recommended inside our styling guides, Colour Lab Stylist is not liable for the quality, fit and design, buying experience or customer service of external retailers. Please read reviews thoroughly and check return policies of all retailers before purchasing. Due to the fast moving nature of the fashion market some items may sell out or become unavailable. Colour Lab Stylist is not liable for the stock availability of the items recommended in your guide. 

Revisions

Your stylist will undertake thorough research to find and recommend items that best suit your preferences. Upon receiving your guide we encourage you to take some time to research and consider the recommended items. If you are not completely satisfied with the recommended items in your guide, you may request a follow up call with your stylist for further clarification. An additional fee will be payable for this service, please visit the booking page for more information.

You may also request your stylist to reassess up to 2 items in your guide and recommend alternatives. You are entitled to one round of revisions (up to 2 items) with your styling guide. If you would like additional revisions thereafter, additional payment may be required.

Client Interpretation required

Your styling guide is designed to act as a guide to inspire your outfits whilst you apply your own unique interpretation for your lifestyle, personal style, budget and body shape. In addition to the recommended items, you may also need to complete your own research to shop and locate products that work best for your individual needs.

Privacy and Legal policies

This Website (referred to in these Terms and Conditions as the Website) is owned and operated by Colour Lab Stylist (ABN: 90 462 194 400), who is referred to in these Terms and Conditions as “we”, “us”, “our” and similar grammatical forms.

The material on the Website is owned by Colour Lab Stylist (ABN: 90 462 194 400) or other copyright owners.

The Website is available for you to access conditional on your acceptance without alteration of the Terms and Conditions set out on this page. By continuing to access the Website you are agreeing to these Terms and Conditions and our Privacy Policy set out on this page.

Disclaimer

Colour Lab Stylist does not warrant, guarantee or make any representation that the Website or any third-party website, or the server that makes the site available are free of software viruses, will operate uninterrupted or are error-free or that errors and defects in the Website will be corrected.

By accessing our Website, using our service, creating an account or placing an order through the website, you assume all associated risk and accept the full cost of any necessary repair, correction and maintenance of any of your computer software or hardware, which may be necessary as a consequence of you accessing the Website.

Colour Lab Stylist gives no warranty, guarantee or representation about the accuracy, reliability or timeliness or otherwise, of the information contained on the Website or linked websites. Colour Lab Stylist are not liable to you for any errors or omissions in the Website or linked websites, delays to, interruptions of or cessation of the services provided in the Website or linked websites and defamatory, offensive or illegal conduct of any user of the Website, whether caused through our negligence or the negligence of our employees, independent contractors or agents or through any other cause.

By browsing our Website or creating an account and becoming a customer, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (eg, orders placed by someone else using your account). Colour Lab Stylist reserves the right to terminate your account without notice at its discretion. Colour Lab Stylist is not liable to any disruptions to this website.

To the fullest extent permitted by law, subject to any non-excludable consumer guarantees, Colour Lab Stylist disclaims all lability for any injury, loss, or damage suffered in relation to or arising from use or misuse of a product, our website or our service. In the event of such loss or damage, the maximum aggregate lability of Colour Lab Stylist will be the value of the product purchased. 

Colour Lab Stylist reserves the right to amend errors or to update product or service information at any time without notice. In the event any information about a product or service is incorrect (e.g price), Colour Lab Stylist reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancelation of an order and your chosen payment method has been charged, Colour Lab Stylist shall issue a credit to that chosen payment method in the amount of the cancelled order.

Our Website may contain links to other websites of interest. However we are not responsible for the security practices, privacy policies or content of any external or affiliate sites.

Privacy

By using the Colour Lab Stylist store, you are accepting the terms of this privacy policy, and you are consenting to our collection, use, disclosure, retention and protection of your personal information as described in this privacy policy.

We appreciate that your privacy is important to you, Colour Lab Stylist will endeavor to continue to protect the personal information you provide us.

We do not automatically collect personal information from you, such as your name, address, phone number, email address or other personally identifiable information about you (personal information). We may collect three categories of information when you use our Website:

a) the personal information you voluntarily provide — that is, we collect personal information with your informed consent;

b) anonymous non-personal information about how you use our Website; and

c) “cookie” based information that makes your use of our Website easier by recording your preferences so that when you return to our Website the “cookie” re-loads that information into your web browser.

We collect personal information when you volunteer that information in order to receive a service from our Website. The personal information collected on our Website will be used to process any purchases you may make from Colour Lab Stylist. 

You must supply a valid email address when registering so that we can email booking confirmations and other information relating to services you purchase.  We will not be held responsible if you fail to provide a valid email address and you do not receive a booking confirmation or other information from us that you might be expecting.  If you become aware that you have supplied an invalid email address please contact us immediately to correct the information we hold about you.

We may send you information and updates about any other product, service or information that we provide to our customers. If at any time you would like to stop receiving future commercial messages from us, we include detailed unsubscribe instructions at the bottom of each email.